Dial Log: Difference between revisions

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While the clubhouse was in Redwood City, I thought I would like to know the efficiency of our incoming call to session's ratio. I bought several "while you were out" patents in place them at the front desk. The idea was that whoever answered the phone, would fill out one of the forms so we could determine when the call came in, was an appointment made, and did the client actually show up. As usual, the burden of paperwork soon overwhelmed the task at hand. Oh, the beauty of bureaucracy.
Prior to moving to Redwood City, Kelly and I lived in Sunnyvale at Kaluah Kennels. I was working at the Byte Shop on El Camino Real in Mountain View. That store was one of the very first to sell Personal Computers to the general public. It provided products and service for companies like Processor Technology, Altair, Creomemco, Mullen Computers, and several others that utilized the S-100 bus. Many of the products we sold were "kits". I would take them home at night, put them together and return them in the morning.


Before moving to Redwood City, Kelly and I lived in Mountain View, and I worked at the Byte Shop on the El Camino Real. That store was one of the very first to sell Personal Computers to the general public. We provided products and service for companies like Processor Technology, Altair, Creomemco, Mullen Computers, and several others that utilized the S-100 bus.  
When the clubhouse opened in Redwood City, I thought I would like to know the efficiency of our incoming call to session's ratio. I bought several "while you were out" pads and placed them at the front desk. The idea was that whoever answered the phone, would fill out one of the forms so we could determine when the call came in, was an appointment made, and did the client actually show up. As usual, the burden of paperwork soon overwhelmed the task at hand. Oh, the beauty of bureaucracy.


I assigned one of my Cromemco computers with a modem card the task of listening to the session line. I programmed the computer to generate a log of all inbound calls telling me when the call came in and when the call ended. This also allowed for the collection of data day and night, 24/7/365 without human intervention.


After a while, I thought I would breadboard a prototype of a single board, Z80 based, process controller with a TelTone based DTMF (telephone tones) decoder. With the Teltone chipset, I was also able to monitor the buttons on the telephone on my end of the phone line. This allowed me to use my phone as an input device to add additional information into the phone log. It was possible to log who the client was asking for and was an appointment made. Oh the beauty of technology!


When we moved to San Pablo Ave. in Berkeley, [[Bob Mullen]] and I thought my prototype would be a marketable product. We could manufacture and sell our device for a few hundred dollars while the closest product on the market was going for nearly $2000. So we begged, borrowed and made promises to all of our neighbors, friends and relatives. I packed up what I needed and I moved to Carson City Nevada and formed XEX Corporation.


I sold the sessions business to "Uncle" Duke Skinner. He owned several adult businesses along Broadway in San Francisco so I thought it would be a good match.


BackDrop was not part of the sale package, it simply went dormant. I will discuss that story at another time.
== Side notes ==
* Several computer science guys from Stanford both an optical recognition system called the Dazzler. it was based on the Altair computer buss and it broke new ground for personal computers. They could not agree on what to name the company so that everyone had their initials in the company name. They decided to name it after their residency hall, Carruthers Memorial Hall became Cromemco. the Dazzler put a large load on the 8080 CPU of the Altair computer. Cromemco designed and marketed the Z-1 computer based on Z-80 processor with a much higher clock speed.


*
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Revision as of 06:25, 4 October 2019

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Dial Log.jpg

Prior to moving to Redwood City, Kelly and I lived in Sunnyvale at Kaluah Kennels. I was working at the Byte Shop on El Camino Real in Mountain View. That store was one of the very first to sell Personal Computers to the general public. It provided products and service for companies like Processor Technology, Altair, Creomemco, Mullen Computers, and several others that utilized the S-100 bus. Many of the products we sold were "kits". I would take them home at night, put them together and return them in the morning.

When the clubhouse opened in Redwood City, I thought I would like to know the efficiency of our incoming call to session's ratio. I bought several "while you were out" pads and placed them at the front desk. The idea was that whoever answered the phone, would fill out one of the forms so we could determine when the call came in, was an appointment made, and did the client actually show up. As usual, the burden of paperwork soon overwhelmed the task at hand. Oh, the beauty of bureaucracy.

I assigned one of my Cromemco computers with a modem card the task of listening to the session line. I programmed the computer to generate a log of all inbound calls telling me when the call came in and when the call ended. This also allowed for the collection of data day and night, 24/7/365 without human intervention.

After a while, I thought I would breadboard a prototype of a single board, Z80 based, process controller with a TelTone based DTMF (telephone tones) decoder. With the Teltone chipset, I was also able to monitor the buttons on the telephone on my end of the phone line. This allowed me to use my phone as an input device to add additional information into the phone log. It was possible to log who the client was asking for and was an appointment made. Oh the beauty of technology!

When we moved to San Pablo Ave. in Berkeley, Bob Mullen and I thought my prototype would be a marketable product. We could manufacture and sell our device for a few hundred dollars while the closest product on the market was going for nearly $2000. So we begged, borrowed and made promises to all of our neighbors, friends and relatives. I packed up what I needed and I moved to Carson City Nevada and formed XEX Corporation.

I sold the sessions business to "Uncle" Duke Skinner. He owned several adult businesses along Broadway in San Francisco so I thought it would be a good match.

BackDrop was not part of the sale package, it simply went dormant. I will discuss that story at another time.

Side notes

  • Several computer science guys from Stanford both an optical recognition system called the Dazzler. it was based on the Altair computer buss and it broke new ground for personal computers. They could not agree on what to name the company so that everyone had their initials in the company name. They decided to name it after their residency hall, Carruthers Memorial Hall became Cromemco. the Dazzler put a large load on the 8080 CPU of the Altair computer. Cromemco designed and marketed the Z-1 computer based on Z-80 processor with a much higher clock speed.


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